The best place to get help is by joining the Help Desk on Telegram. There is usually someone online that will be able to give you a quick response
The NEM forum has many issues reported and solved in the Tech Support Category of our forum. Please search there for the issue you are having, the search bar in the top right of the page is very useful. When getting help with an exchange issue, topics should be posted in Exchange Support
Most Likely you are not connected to a node, click the red node icon, and select a new node from the dropdown.
These issues will be answered by the faucet owner in this thread